Terms & Conditions

Refund Policy

We want you to be happy. If for any reason we deliver a service or product that has not met your expectations, please contact us and we will be happy to investigate the situation further and resolve any issues.

Cancellations

It is not possible for us to offer refunds for cancellations made less than two full working days before the delivery date. For example if your delivery is due on Tuesday, you must cancel no later than Thursday 6pm prior to your delivery. Due to the nature of our business we cannot offer refunds or credits for cancellations after this time.

Amendments to Orders and Pricing

All prices shown include VAT (where applicable) at the current prices. With the nature of fresh produce and seasonal price fluctuations, currency fluctuations and fuel prices, changes are frequent and unpredictable therefore we may have to adjust our pricing to reflect cost changes on our operations side.

Where an item is unavailable, PRESS will contact you regarding the substitution of products, an alternative will be supplied and upon delivery, you will be made aware of unavailable items and their substitutes.

All amendments to placed orders must be completed by 12.00pm the working day before the delivery day.

Delivery

Please see Delivery for full details of the delivery service that we provide. We endeavour to provide a delivery service to the whole of the UK, but there may be some exceptions on a case-by-case basis.

All juice orders will be delivered chilled and must be refrigerated upon arrival. Please understand that our drivers are advised to never leave juice unattended. We will attempt to contact you on the telephone number you provided and it is your responsibility to ensure you are available at this number. Your juices will be sent back to us if no one can sign for delivery and re-delivery will be done at the customer's expense.

If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, supplier failure, courier service disruptions / strikes, vehicle breakdown, traffic, we cannot accept liability for any inconvenience or loss this causes. We will not charge you for products that we have not delivered in accordance with these terms and conditions.

You are responsible to inspect your delivery when you receive it. If there are any defects, you may notify us using the contact details on our website. If you do not let us know within 3 hours of delivery, we reserve the right not to refund or replace your purchase.

Health

We strongly recommend that you should seek medical advice before starting any nutritional program to determine health risks and suitability. PRESS Cleanses may not be suitable for everyone, so please check your GP before undertaking a program. PRESS Cleanse is also not suitable for pregnant or breastfeeding women without medical supervision. If you are taking specific medication or have a medical condition please check with your doctor first.

PRESS London does not aim, nor claim, to cure, diagnose or treat any illness. While the website and other information that we may send provides general information on health and nutrition this does not in any way constitute medical advice and is not tailored to your specific requirements.

Our products have been treated with High Pressure Processing (HPP) to inhibit bacteria growth in raw foods and beverages and make them safer to drink. The juice, which is already bottled when it undergoes HPP, does not come in actual contact with pressure. Although HPP gives raw foods a shelf life of only a couple of weeks, it is widely regarded as superior to pasteurisation in maintaining nutrition and flavours from raw ingredients.

Promotions

For further information on current promotions, read our T&Cs here.