Frequently Asked Questions.

Everything you need to know about cleansing, delivery and more. Got more questions? Reach out to our friendly customer service team via email, WhatsApp and phone.

Do you ship internationally?

Due to the fresh nature of our products, we currently only ship within the UK. Unfortunately we cannot currently provide delivery services to Northern Ireland, Scottish Islands, Scottish Highlands, Channel Isles and Isle of Wight. Read more about our delivery services.

Do you provide a click and collect service?

We currently cannot offer our chilled items for Click and Collect.

Can I choose a specific time for my delivery?

We currently provide the following shipping options within the UK:



It is not possible to specify an exact delivery time within these time slots. However, our courier DPD offer a delivery service whereby they inform customers of a one-hour delivery window notified by SMS and/or email.

You can watch the progress of your delivery driver on a real-time map. If your plans change and you're not able to sign for your order, you can opt to deliver to a neighbour, have the parcel delivered to a safe place or collect your parcel from a local pickup shop.

Please note: for fresh product deliveries, it is recommended that the package is delivered to an address where it can be received, products held in postal depots cannot be guaranteed to be refrigerated whilst being held.

Can I amend my order after I have place it?

It is possible to change your delivery address and delivery date up to one working day prior to your original date by contacting us by email or telephone. Any changes requested after this deadline cannot be accommodated.

Can I cancel my order before delivery?

It is possible to cancel your order by emailing us at A written confirmation of cancellation must be received at least two working days prior to the date of delivery. Due to the nature of our business, we cannot offer refunds or credits for cancellations after this time.

What should I do if my order has not been delivered?

You can keep an eye on your delivery by tracking your order in your order history. If your time slot has come and gone, you can contact us at 0203 621 8866.

Got More Questions?

Get in Touch

Our customer service team is here to help find the right cleanses for you, and to support you throughout your cleansing journey. You can call, WhatsApp or email us.

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