Delivery and Returns
Please note that our chosen carrier is DPD; any locations affected by adverse or severe weather may experience delays of up to 24 hours for delivery.
We currently provide the following shipping options in the UK:
Time: 9am - 6pm
Price: Free over £45 spend, otherwise £5.95
Morning Shipping (pre 12pm)**
Time: Before midday
Same Day (London Only) - must be booked via firstname.lastname@example.org
* It is not possible to specify an exact delivery time on STANDARD. You will receive a text from our carrier with a timeslot on the day of delivery. If you would like a guaranteed morning delivery or to receive same day delivery, please select MORNING or SAME DAY shipping options (additional charges will apply for upgrading the service).
**Please note if you select MORNING delivery and you are doing a 2 week + plan the charge is only for the first weeks delivery, if you would like to upgrade each week please email us on email@example.com
Unfortunately we cannot currently provide delivery services to Northern Ireland, Scottish Islands, Scottish Highlands, Channel Isles and Isle of Wight.
1. At the checkout, you will be asked to enter your delivery postcode.
2. Choose a delivery option that suits.
3. Select your delivery date from the calendar and checkout!
Please note: The date chosen on the calendar is the date for delivery. For customers purchasing a Cleanse Program, we recommend receiving your delivery the day before the intended start date of your cleanse. This will ensure that you are able to start at your desired time.
When your order is successfully processed, you will be sent an email confirmation with the delivery date as well as tracking information.
We endeavour to provide delivery service to the whole of the UK but there may be some instances where we will inform you if there are any additional charges or timing limitations associated with your selected postcode.
All of our products are delivered fresh and chilled to the address stated at checkout and must be refrigerated upon arrival. Once the products are delivered, we cannot be held responsible for juices that are left to spoil or be stolen.
It is recommended that the package is delivered to an address where it can be received and signed for; otherwise, your juices will be sent back to us if no one can sign for delivery and re-delivery will be done at the customer's expense.
You are responsible for inspecting your order and communicating any defaults in delivery and we must be notified on the day of delivery; incorrect products, defective products, delivery has not arrived on the requested date. If these issues should occur, we must be notified via phone or email in order to investigate and provide a response. We reserve the right not to refund or replace your order free of charge should this issue be raised after the day of delivery and depending on the outcome of the investigation.
Your order will arrive in temperature controlled packaging that maintains a suitable temperature for up to 48 hours outside of strict refrigerated conditions. Products must be refrigerated on delivery and acceptance of the order to ensure products are safe for consumption.
We are unable to process cancellation requests placed after 8am the day prior to the delivery date of your order. For example, if your order is due on Thursday, we would require notice to cancel no later than 8am on Wednesday.
For any cancellations after this time, we are unable to guarantee a refund or credit. For further information please speak to our Customer Experience Team. Fees for late cancellations may apply.
Refunds can be issued for orders that are cancelled in line with the cancellation policy above. Any cancellation requests submitted outside of this policy, or after the order has been processed may not result in a refund.
Refunds will not be offered for delays in deliveries due to missing or incorrect information provided by yourself as the customer. If the information provided to us in order to carry out your delivery is incorrect, we will not be held responsible for any delay caused as a result; incorrect delivery address, missing postcode details, missing flat or house number, incorrect telephone or email address. Should additional administration be required by PRESS to correct or compensate for mistakes made as a result of incorrect information provided by yourself as the customer, charges may apply.
Every reasonable effort to complete deliveries and services on time and in accordance with your order will be made by the team at PRESS. However, refund requests will not be accepted should delivery delays occur that are out of our control; poor weather conditions, strikes, hub closures, road works, incidents/accidents that prevent transport delivery etc.
Returns are not accepted due to the nature of our products. Should the products in your delivery be defective, we must be notified via phone or email in order to investigate the claim. Photographs will be required by the team at PRESS as supporting evidence. Refunds in this instance are not guaranteed.
Ambient Items (Non-Chilled Products): Items must be returned in saleable condition or unopened with all packaging/hygiene seals intact. Items must be returned to us within fourteen days of your receipt. If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Also note that you will be responsible for the cost of returning the item if it is not faulty.
At PRESS Healthfoods, we are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience.
Need some help with your order or want to provide some feedback? Give us a call on 0203 621 8866 or email: firstname.lastname@example.org.