Delivery and Returns
We currently provide the following shipping options in the UK:
Time: 9am - 6pm
Price: Free over £65 spend, otherwise £5.95
Morning Shipping (pre 12pm)**
Time: Before midday
Time: 9am - 6pm
Same Day (London Only) - must be booked via firstname.lastname@example.org
* It is not possible to specify an exact delivery time on STANDARD. You will receive a text from our carrier with a timeslot on the day of delivery. If you would like a guaranteed morning delivery or to receive same day delivery, please select MORNING or SAME DAY shipping options (additional charges will apply for upgrading the service).
**Please note if you select MORNING delivery and you are doing a 2 week + plan the charge is only for the first weeks delivery, if you would like to upgrade each week please email us on email@example.com
Unfortunately we cannot currently provide delivery services to Northern Ireland, Scottish Islands, Scottish Highlands, Channel Isles and Isle of Wight.
1. At the checkout, you will be asked to enter your delivery postcode.
2. Choose a delivery option that suits.
3. Select your delivery date from the calendar and checkout!
Please note: The date chosen on the calendar is the date for delivery. For customers purchasing a Cleanse Program, we recommend receiving your delivery the day before the intended start date of your cleanse. This will ensure that you are able to start at your desired time.
When your order is successfully processed, you will be sent an email confirmation with the delivery date as well as tracking information.
We endeavour to provide delivery service to the whole of the UK but there may be some instances where we will inform you if there are any additional charges or timing limitations associated with your selected postcode.
Receipt of Delivery
All of our products are delivered fresh and chilled to the address stated at checkout and must be refrigerated upon arrival. Once the products are delivered, we cannot be held responsible for juices that are left to spoil or be stolen.
It is recommended that the package is delivered to an address where it can be received and signed for; otherwise, your juices will be sent back to us if no one can sign for delivery and re-delivery will be done at the customer's expense.
You are responsible for inspecting your delivery when it is received. Any defects, although rare, must be reported within 3 hours of delivery to be considered for refund or replacement.
Cancellation requests for orders placed must be submitted by contacting our customer service team right away. This means notifying us before the scheduled dispatch time in order to give us time to communicate the change with our warehouse team. Kindly note that we may not be able to guarantee the cancellation outside of this time window.
At PRESS Healthfoods, we are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience.
That said, we recognise that sometimes mistakes may happen. If for any reason we deliver a service or product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please provide our customer service team with a picture and description of the issue so we can fully look into the problem.
Ambient Items (Non-Chilled Products): Items must be returned in saleable condition or unopened with all packaging/hygiene seals intact. Items must be returned to us within fourteen days of your receipt. If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Also note that you will be responsible for the cost of returning the item if it is not faulty.
Need some help deciding what to order? Give us a call on 0203 621 8866 or email: firstname.lastname@example.org.