Delivery & Returns - Ambient (Non-Chilled Items)
UK STANDARD Daytime Anytime - £10 (FREE on orders over £50)
UK MORNING (Pre 12 pm) - £15
LONDON SAME DAY (Order by 12 pm, delivery by 7 pm) - £30
Please note: If your order contains a mix of Chilled and Ambient products, we aim to deliver chilled items as a priority and in some cases, ambient products may be delivered separately.
When your order is completed you will be sent a confirmation with the delivery date and tracking information.
It is not possible to specify an exact delivery time on STANDARD, therefore, if you would like a guaranteed morning delivery or to receive same day delivery, additional charges will apply for upgrading the service.
Please understand that our drivers are advised to never leave packages unattended. We will attempt to contact you on the telephone number you provided and it is your responsibility to ensure you are available at this number. Your order will be sent back to us if no one can sign for delivery and re-delivery will be done at the customer's expense.
We endeavour to provide a delivery service to the whole of the UK but there may be some instances where we will inform you if there are any additional charges or timing limitations associated with your selected postcode.
Need some help deciding what to order? Give us a call on 0203 621 8866 or email firstname.lastname@example.org.
Returns: We want you to be happy. If for any reason we deliver a service or product that has not met your expectations, please contact us and we will be happy to investigate the situation further and resolve any issues.
For Ambient Items (Non-Chilled Produce) items must be returned in saleable condition: unopened with all packaging/hygiene seals intact. Items must be returned to us within fourteen days of your receipt.
If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
Please note that you will be responsible for the cost of returning the item if it is not faulty.