Copy of FREQUENTLY ASKED QUESTIONS

due to the fresh nature of our products, we currently only ship within the uk. We also provide delivery services to nothern ireland, scottish islands, scottish highlands, channel isles and isle of wight. Read more about our delivery services. .

we currently cannot offer our chilled items for click and collect, but you are welcome to purchase these items separately in our stores.

we kindly ask that you inspect your package as soon as it is delivered. If there are any faults or missing items, you must inform us by email using the contact details on our website. If you do not let us know by email within 3 hours of delivery, we reserve the right not to refund or replace your purchase. Due to the perishable nature of our juices and soups, there is no right to cancel and request a refund under the consumer contracts regulations 2013. .

You are able to select a 1, 2, 3 or 5 day cleanse program. Each press cleanse has been approved by our in-house nutritionist and has been individually formulated to rest, rejuvenate and re-energise your body. Read more about the cleanse program. .

Pick your personal goal. If you need help, this calorie calculator can help guide you on selecting the calorie level that's best suited to you. Your program will then be delivered weekly on friday or saturday. Read more about the press diet plan programme. .

if for some reason, you have not received a cleanse guide with your order, you can find a digital copy of the guide in your order confirmation email. .

our juices will have a minimum of 7 days of shelf life when they reach you. Soups and nut m•lks will have a minimum of 5 days. Remember to keep refrigerated and refer to the expiration date on each bottle. .

we use the highest quality premium fruit and vegetables (yes, that includes the wonky ones) and some variations may occur as with any fresh produce based on seasonality. Natural settling and separation will occur as press uses no artificial flavours, colours or preservatives, or other ingredients that can prevent the settling process. Be sure to give your juice a good shake before drinking! Juices that contain ginger may have white specks in the bottom of the juice bottle because of its density, don't worry as this is just ginger sediment. .

for all faq's for klana pay later in 3 interest-free instalments click here and pay later in 30 days here. .

We offer three levels of juice cleanses:

1) The Virgin Cleanse - The perfect introduction to cleansing, sweet & simple.
2) The Softcore Cleanse - One for the cleanse savvy wanting to push that bit further.
3) The Hardcore Cleanse - Go Green or Go Home! Our deepest and greenest cleanse.

You will receive 8 fresh juices to consume each day, these super tasty juices are packed with up to half a kilo of fruits and vegetables and they will replace your solid foods during the duration of your cleanse. You can choose from 1 day cleanse up to a 5 day cleanse and a guide is included in your delivery with tips to help support you during your programme and a suggested schedule on when to consume each juice.

You will receive 4 fresh juices and 3 soups to consume each day. Our soup cleanses are great for someone who is looking to cleanse but finds having solely juices a bit daunting. You can choose from 1 day cleanse up to a 5 day cleanse and a guide will be included in your delivery with tips to help support you during your programme and a suggested schedule on when to consume each product.

Our cleanses are great for healthy individuals, however if you are pregnant or breastfeeding, we do not recommend doing a cleanse. You should not restrict your diet to liquids, as you need extra calories and nutrients in your diet. We strongly recommend that you seek medical advice if you are taking specific medication or have a medical condition. .

All of our products are 100% plant-based and vegan - we believe in the power of transformation through nutrition. We source the highest quality fruit and veggies from G.A.P global certified farms, to ensure quality products that are ethically sourced and and set the standard for environmentally conscious farming practices.

We're super proud of our award-winning juices, smoothies, waters and soups. We started our company in California with the best juicers in the world, adopting their scientific, meticulous approach to producing cold-pressed juices and health foods. Most of all, we have spent a long time perfecting our recipes to make sure that they taste amazing. As a result, we've won 3 Great Taste awards for our Ginger Shot, Balance Soup and Super Berry Smoothie!

We squash 1/2 a kilo of fruit and vegetables into each bottle, providing 1 of your 5 a day. We never add preservatives, sugar or any nasties - we take the whole fresh fruit or vegetable and press, filter and bottle it all under one roof! Our juices contain 80% more nutrients and retain higher vitamin levels compared to normal fruit juices. Our juices are never heat treated or pasteurised as we use cold pressure to make our raw product safe and keep it chock-full of enzymes and nutrients.

Our new bottles are 100% recyclable and we continue to encourage our customers to recycle. By using 75% recycled plastic, we are removing plastic that would otherwise end up in landfill. On top of that, the manufacturing of recycled plastic produces 55% less carbon emissions than virgin plastic. We'll continue to work hard to find the solution but these changes will make a huge impact over the course of a year.